We accept returns or exchanges only under the following circumstances. Please note that no returns or exchanges will be processed for incorrect sizes or wrong product selection, as detailed specifications for all products are clearly provided. For any queries or doubts, we encourage you to contact our customer support before placing your order.

Important: We request all customers to record a video while unboxing the product upon delivery, regardless of whether the external packaging appears tampered with or intact.

Conditions for Return/Exchange

Damaged Product:

If you receive a damaged product, please share the unboxing video with our customer care team via WhatsApp. Videos captured after the unboxing may not be considered valid evidence of damage.

Wrong Product Received:

If you receive a product different from what you ordered, share the unboxing video with our customer care team via WhatsApp. Our team will promptly investigate the issue. If the correct product is available, it will be replaced; otherwise, a refund will be processed.

Missing Item in Order:

In case of a missing item, share the unboxing video and contact our customer care team. Once verified, we will dispatch the missing item.

Refund Policy

Refund Amount:

The full order amount, excluding shipping charges, will be refunded upon receipt and verification of the returned product.

Processing Time:

Refunds will only be made after we have received the returned shipment and have gone through quality check.

Most of the banks take 10-12 days to process the refund request.

Additional Notes:

As our products do not have any coatings, visible scratches, patches, or material cutting marks may be present. These do not affect the performance of the product and are considered normal for iron, cast iron, brass, and bronze items.